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Reviews Construction equipment Caterpillar - 972

4.3

Average score of Caterpillar

9 reviews

3.9

3.9 Price

4.3

4.3 Reliability

4.3

4.3 Maintenance

4.6

4.6 Operation

4.3

4.3 Convenience

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4.0

Construction loader Caterpillar 972M

2018 Year

3.0 Price

5.0 Reliability

4.0 Maintenance

4.0 Operation

4.0 Convenience

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So we got the 972M with the aggregate handler package for the pit. Bigger bucket and that extra counterweight helps when you're loading out heavier stuff, feels nice and stable. Low profile tires are a big plus, doesn’t roll around like some of the older loaders. The ride control with the dual accumulators is okay, less bounce than I expected but still not quite like sitting in a pickup. Cab display shows your tonnage and all that, but the menus are a bit overkill for what I need day to day-takes a minute to find what you’re looking for. Engine’s got decent power going uphill but the fuel savings mode just doesn’t seem to do much for speed, not that I saw. Still, not a bad place to spend a long shift.

4.4

Construction loader Caterpillar 972M

2017 Year

5.0 Price

4.0 Reliability

5.0 Maintenance

4.0 Operation

4.0 Convenience

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Tried out this machine recently. It's efficient; the bucket holds up well under loads without much bouncing. Cab is spacious, and servicing from ground level is a huge convenience. However, joystick steering wasn't as intuitive initially, but it's manageable after getting the hang of it.

4.4

Construction loader Caterpillar 972M

2016 Year

4.0 Price

4.0 Reliability

4.0 Maintenance

5.0 Operation

5.0 Convenience

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From an operator's perspective, the visibility improvements on the 972M XE are impressive. The 53-degree enhanced field of view significantly helps in monitoring surrounding site activity. However, the joystick-only steering takes a bit of adjustment, especially for those used to traditional systems.

4.4

Construction loader Caterpillar 972M

2017 Year

4.0 Price

4.0 Reliability

4.0 Maintenance

5.0 Operation

5.0 Convenience

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Just got off a project using the Caterpillar 972M XE. The dynamic tip-off feature is great for truck loading, making operations quicker. The ride control with the cushioning system ensures a smoother experience even over uneven terrain. That said, while its noise reduction worked fine, I felt it could be improved, especially during extended use periods. The stability with the wider tires is solid, offering excellent balance during lifts.

4.4

Construction loader Caterpillar 972M

2017 Year

4.0 Price

4.0 Reliability

4.0 Maintenance

5.0 Operation

5.0 Convenience

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I've spent a few hours operating the Caterpillar 972M model. Noticed that the CVT transmission offers smooth shifting. The joystick controls are quite responsive, but adjusting to the lack of a steering wheel took a moment-it feels natural after setting in, though. Cab's quietness is remarkable.

4.4

Construction loader Caterpillar 972M

2017 Year

4.0 Price

5.0 Reliability

5.0 Maintenance

4.0 Operation

4.0 Convenience

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Daily maintenance has become simpler with grouped ground-level access points. Caterpillar has included all essentials like engine and transmission fluid gauges, improving upkeep efficiency. That electric door release is a great additive for safety.

4.2

Construction loader Caterpillar 972M

2017 Year

4.0 Price

4.0 Reliability

4.0 Maintenance

5.0 Operation

4.0 Convenience

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I had a chance to operate the Caterpillar 972M, and I appreciate some of its features. The long floor of the bucket makes material loading efficient, reducing the time spent per cycle. The joystick steering has good responsiveness, making maneuverability in tighter spots easier. However, the fuel consumption could be a consideration for extended operations.

4.0

Construction loader Caterpillar 972M

2018 Year

3.0 Price

4.0 Reliability

4.0 Maintenance

5.0 Operation

4.0 Convenience

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Been running the 972M for a while now. That joystick steering is legit-took a couple days to get used to but it just makes the whole thing easier when you're working in a tight yard. Visibility is decent, especially with the backup cam and the radar thing warning you when something's behind you. Still, those sensors can go off for nothing sometimes, but not as much as on older models. Love getting in and out safer now, handholds are solid and steps actually scrape your boots off. Only issue, the bucket locks can be a bit fiddly. You get some minor leaks, nothing crazy but wish the service intervals were longer. It's not super cheap, but you're paying for all the new features. Overall, it gets the job done, not perfect, but way less hassle than the old 966.